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Tracking Your Order

  1. How will I know you received my order from the website?
  2. How will I know my order is complete?
  3. How can I track the status of my order while it is in production?
  4. How do I view my order history?
Q.
How will I know you received my order from the website?
A.

You will receive an email confirming your order right away after you place it. If you do not receive a notification email, please call us, so we can verify that your order came through properly.

Q.
How will I know my order is complete?
A.

We will notify you by email when your order is complete. Depending on the shipping option you chose, we will also provide a tracking number from the carrier you selected. If you opted to pick up your order, you are free to do so anytime after you receive this notification.

Q.
How can I track the status of my order while it is in production?
A.

As your order makes its way through our production process, we will keep you updated through the online job ticket. The order confirmation email you received when you placed your order includes a link directly to this job ticket. You can also access it by logging into your account page and viewing your order history. For your convenience, we will also email you whenever the status changes or if we have questions about your order as it makes its way through our system.

Q.
How do I view my order history?
A.

Your complete order history is available on your account page. Here, you can view all of your orders in progress, saved shopping carts, estimate requests, proofs, and completed orders. You can also place reorders and search your job history.